Best Western Plus Heritage Inn - Bellingham

The staff were great---friendly and extremely helpful!! We thought we lost our wallet and the clerk at the desk was trying to help us locate it with phone calls to the restaurant we at the night before!!! Great location to mall and highway but tucked in and felt quaint and quiet-- definitely would return and recommend to others!!! Thank you

Very rude lady kicked us out after we had reservations thru Friday she said they were booked and we had to leave we are extremely unhappy I am a rewards customer amd I lost 2hrs durnibg a job to gather my stuff get out and then find another to stay at in a last second desperate effort. Very unhappy

Very rude lady that said we made an error in our booking noot them we clearly booked longer we were even quoted 8fz.00 And was tossed out and bill was 700.. Something

Very clean and the lady in front desk was great!

Would by great if the check out is extended until one.

I booked thru Booked.net and the person I spoke with gave erroneous information. Like, a 10% gratuity fee would be charged, like I was booked for a room that our dog was welcome (with the 20 fee). She's miniture doberman and was obviously crated. 20 is ridiculous. Our "pet rent" in Redmond is only 35, and that's for a month, plus Redmond is much more upscale than Bellingham. Your prices on that need to be adjusted.

Your breakfast was not where near healthy. How about some fresh fruit? Plain yogurt? Vegetables in the eggs, like spinach. It works as a filler and frankly you'd spend less on the eggs.

Location, room, bed size, breakfast with excellent service, affordability, cheerfulness of all staff.

Our door to our room would not shut. I only found this out when I tried to shut the door at night for the evening. I had to use the bolt to keep it closed. It was reported to the front desk upon check out.

We enjoyed the decor in the room. Everything was very clean and fresh looking. We had a pet with us and we were given a care package for her and I felt that was a very personal nice touch. Our animals are like family to us, so this was very nice touch. Other than that we had a very pleasant stay and would recommend the Best Western Heritage in Bellingham to our friends. Thanks

The only problem we had was the constant knocking at our door on check out day to see if we were still there . This resulted in a few times been waken up by our dog and kind of annoying to say the least. I would think that with technology the way it is these days that upon check out you would be able to contact your staff at that time of our depart

Very clean rooms. Didn't have a chance to use any of the facilities, but they look inviting. Plenty of towels in the bathroom.

Could use another towel bar. Very small bathtub - not very high, but would be great to bathe children.

Friendly staff - front desk, room service, breakfast Extra touches - warm cookies, tea/coffee (perfect from a long day), complimentary toiletries, location, close to shops, restaurants. Nice look of the hotel - not spa relaxing, but feel relaxed - its quiet (even during this past very busy weekend), hotel looks nice, good swimming/whirlpool - towels/cleanliness. Like the sanitized remote control, fridge/microwave, glasses/cups. Liked room services choices available when staying more then one night (full service). Fitness facility - nice, clean, fresh

Did I miss the instructions to set the alarm (oops) - next time I'll ask for a wake up call :-) Maybe some utensils and or dishes we could request from the front desk - forgot when reheating leftovers Liked the breakfast offerings - I know one place we stayed, they also had a variety of cubed cheeses (folks could use small tongs) - nice to add to english muffin w/ the hard boiled egg - heat/melt in a microwave (need in kitchen area)

Layout of room, bed, helpful and friendly front desk!

Great place. Nice and whet but the room smelt a Little musty.

I really appreciate the extra touches like makeup wipes, etc.

decent breakfast.

We were on the basement floor. The room was somewhat mildews and we could hear every step of the people above us.

Easy to find

Hot tub not working Noisy heat/ac unit

Most comfortable bed ever! Very good pillows and lovely linens. Fluffy towels. Spacious, clean room.

The room was quiet and the breakfast was ok.

Other people who were at the reception desk were paying less.